• General FAQ's

  • Shopping FAQ's

HOW DO I CLEAN MY JEWELERY?

The best way to keep your jewellery polished is to wear it. You could also use Brasso or any other jewellery cleaner.

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

If your desired item is not in stock allow for 2-4 weeks for the making and shipping of your order. If you do need your jewels for a specific date please email us before placing your order.

CAN I CHOOSE MORE OPTIONS FOR MY ORDER (COLOURS/SIZES/MATERIALS)?

We do have a multitude of colours and materials on offer and specific sizes are always accommodated at no extra cost, but a little extra time. Please get in touch if you have any specific requirements or queries and we will find a way to help.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

Currently we offer Credit/Debit card transactions through our trusted payment gateway PayFast. Should you wish to make use of an alternate payment option please contact us and we will make arrangements to accomodate you as far as possible. No orders will be shipped without receipt of funds in full.

IS THERE A PHYSICAL STORE I CAN VISIT?

Yes, our studio, Philippa Green, is situated at 63b Shortmarket Street Cape Town, South Africa, 8001. We would love for you to drop in for a visit! A large amount of our pieces are on display ready to be purchased!

WHAT COUNTRIES WILL YOU SHIP TO?

Many countries! Upon entering your shipping details, you will be asked to select your country. We ship all over the world but should you not find your location in the predefined selection please contact us and we can assess the logistics required to ship to wherever you are.

I’M HAVING A PROBLEM CHECKING OUT. WHAT DO I DO?

Take a deep breath! We have attempted to streamline our ordering process as far as possible but should you have any queries we are here to assist. You can contact us directly with any problems but here a few tips that might help:

– The cart icon sits in the top right-hand side of the screen. Click Go To Cart to see what you currently have selected.

– The Cart page is where you enter any Discount Coupons of Gift Voucher Codes.

– You’ll need to enter your Shipping Address as well as your Billing Address. Click the USE THIS ADDRESS button if you would like to make use of the same address for both.

– Confirming your order will redirect you to either PayFast or PayPal to complete your order.

WHAT ARE YOUR RETURN/EXCHANGE/REFUND POLICIES?

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it and you must have retained the original packaging.for more details please view our Shipping & Refunds policy here: https://www.philippagreen.com/shipping-returns

DO I NEED TO CREATE AN ACCOUNT TO BUY ON YOUR SITE?

While we would prefer if you do, we also understand that signing up isn’t always necessary, so we do allow customers to checkout as a Guest and avoid the sign up. Although there are a few more things to fill in as a Guest that you wouldn’t have to if you signed up. It is entirely up to you.